Return & Refund Policy
Everything you need to know about returns, exchanges, and refunds at GlowNest.
Return & Refund Policy — GlowNest
At GlowNest, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or replacement.
Return Eligibility
Return requests must be made within 7 days of delivery.
The product must be unused and in its original condition and packaging.
Products damaged due to misuse or improper handling are not eligible for return.
A photo or video of the damaged or incorrect product may be required.
Refunds
Once we receive and inspect the returned product, we will notify you about the approval of your refund.
Approved refunds will be processed through the original payment method where possible.
Exchange
If you receive a defective, damaged, or incorrect item, GlowNest may offer a replacement instead of a refund, subject to product availability.
Return Shipping
If the product is damaged, defective, or incorrectly sent, GlowNest will cover the reasonable return shipping cost.
For other returns, return shipping costs may be the customer's responsibility.
Contact Us
For return or refund requests, please contact GlowNest customer support with your order number and details of the issue.